Shipping and Returns
If you receive a stock item that you are not satisfied with you may return the item and select an alternate item as a replacement. If you receive an item that is the wrong size of has a manufacture's defect you may return the item for an exchange of the same time.
• Wearables may be returned only if they are in new condition (unwashed and unworn)
• Shipping and Handling fees cannot be refunded unless we made the error
• Any other issues, including lost orders, must be reported within 30 days from placing the order (unless item was a Pre-Order) to insure quality service. We are not responsible for lost orders that are not reported within the 30 day time period.
Custom-made, Team wear (AKA Pre-order items) Return Policy:
Rugby Athletic makes every effort to produce your order to your specifications. Once garments/products are imprinted or embellished, these specially-manufactured goods have no value to us nor to other customers; therefore no returns/refunds of properly-imprinted goods are accepted. If the product is found to be defective in some way, please consult your salesperson; refunds or discounts will be dealt with on a situational basis.
If there is a problem with your order or you need to exchange if for a different size, print the Merchandise Return Policy form, complete the information and return it (with the merchandise) to:
5600 FELTL ROAD
MINNETONKA, MN 55343‚
Be sure to include complete instructions in your returned package so we will know exactly what you want us to do. If a credit is due, an email will be sent to the address you provided with the amount you are credited back.